We have detected dark pool buying across the entire Telcom sector on May 29, 2020.
On May 28, 2020, AT&T Business is introducing Home Office Connectivity – the first solution designed to provide business-paid internet access where workers increasingly need it—at home.
With Home Office Connectivity, businesses can now equip their workers with AT&T High Speed Internet for Enterprise at their homes using wireline or wireless broadband connectivity within AT&T’s nationwide footprint. That means it’s now possible for workers to maintain the high reliability, great speed and high security of an enterprise broadband connection while working at home. With this service, employees can use tools only available to AT&T’s business customers from their home, like AT&T Internet Backup for failover, Global Security Gateway for additional security, and Static IP addressing. These services are completely separate from any consumer internet connection they may have at home.
In its 2020 State of Remote Work report, Buffer Inc. surveyed 3500 remote workers, 98% of whom stated they would like to work remotely, at least some of the time, for the rest of their careers. 1
“Attitudes about working from home are changing, but the cultural shift is only part of the equation. Businesses need tools to succeed in the new environment,” says Mo Katibeh, CMO and EVP, AT&T Business. “This new solution gives our customers and their employees an entirely new way of thinking about working from home. By expanding access to enterprise-grade connectivity to residential locations, we can essentially put the office anywhere.”
In the last several months, American families have experimented with how to live and work together from home. Under the same roof, kids are using distance learning tools, parents are trying to drive their businesses forward, and someone is probably binge watching their favorite shows – often at the same time on a single consumer broadband connection.
AT&T High Speed Internet for Enterprise provides an independent connection dedicated to enterprise applications, while keeping the home internet free for streaming, browsing, gaming or any other use. Businesses can supply this separate business internet service as a perk to employees who are remotely working.
High bandwidth connections are also ideal for professionals across almost every industry – professors who may be instructing from home, media-intensive applications like professional video production, or for sales executives who need to take a critical client meeting without worrying about congestion.
“The COVID-19 pandemic that has forced governments across the globe to order citizens to stay at home and follow physical isolation has further highlighted the benefits of remote working, said Roopa Honnachari, Industry Director at Frost & Sullivan. “However, as remote workers compete for bandwidth with kids attending virtual classrooms and others at home trying to stream entertainment videos, optimizing and prioritizing business applications on home networks has become critical during the current crisis.”1
The service enables businesses of any size to extend enterprise broadband connectivity throughout their workforce, whether it is for a single additional line or thousands. It also simplifies onboarding and management with consolidated invoicing directed to the business, single-number enterprise customer care, and professional on-site installation by a certified AT&T technician.
On May 28, 2020, AT&T (NYSE: T) and Salesforce (NYSE: CRM) announced a multi-year strategic agreement to deliver entirely new connected experiences for AT&T’s millions of customers. AT&T will deploy Salesforce Customer 360 to create a single view of every customer across every touchpoint—whether it happens in person at a storefront, over the phone, in a business setting or on any AT&T digital property. The announcement is part of AT&T’s broader transformation to accelerate momentum in wireless, 5G, fiber-fed broadband and software-delivered entertainment.
It’s essential to make it easier to provide customers with the products they want and service they value, thereby creating a winning customer experience at every touchpoint.
Salesforce’s Customer 360 will enable AT&T to deliver highly-tailored customer experiences seamlessly across retail, marketing, online, business and more. AT&T will utilize Salesforce’s entire portfolio of technology, including Sales Cloud and Service Cloud to empower their retail associates with a 360-degree view of every customer interaction; MuleSoft to connect their various back-end systems; Tableau to analyze data and better understand customers’ preferences; Einstein to serve more intelligent and personalized recommendations and route support cases; and professional services, which when combined with Salesforce Customer 360, will accelerate AT&T’s customer experience vision.
“AT&T is in the business of connecting customers to the world around them and to the premium content they love,” said Jeff McElfresh, Chief Executive Officer, AT&T Communications. “Salesforce 360 will help us amplify the benefits of connectivity services for our customers and deliver the most highly-tailored and best cross-channel experience ever.”
“AT&T is accelerating its move to a digital-first world with a vision to deliver the most amazing mobile, 5G and fiber broadband services, and an incredible, connected experience for its millions of customers across every touchpoint,” said Marc Benioff, Chair and Chief Executive Officer, Salesforce. “We are thrilled to power AT&T’s digital transformation as it delivers more value and builds stronger relationships with every customer.”